For purposes of eligibility, low-income households meet one or more of the following criteria:
We are here to help! Customer Service is available Monday through Friday 8am to 5pm MST excluding holidays. Visit www.coloradonaturalgas.com/PaymentAssistance or contact our office at 800-720-8193.
Colorado Natural Gas (CNG) will postpone service disconnection to a residential customer on any day when the National Weather Service predicts that the temperature will be 32 degrees Fahrenheit (32 F) or lower during following 24 hours, or during any additional period in which utility personnel will not be available to restore utility service.
Service will not be disconnected before 8:00 am or after 4:00 pm Monday through Thursday, after noon on Fridays, or after noon the day before a holiday (excluding all weekends), or noon the day prior to a state or federal holiday or when CNG is not open.
Colorado Natural Gas will not disconnect service or refuse to reconnect for residential customers when you or someone in your house is seriously ill. Disconnection can be postponed due to a medical emergency for up to 90 days from the date of a medical certificate issued by a Colorado-licensed physician, health care practitioner acting under a physician’s authority, or heath care practitioner licensed to prescribe and treat patients which provides disconnecting service would aggravate an existing medical emergency or create a medical emergency for the customer or permanent resident of the customer’s household. A medical certificate may be invoked only once in any twelve consecutive months. For more information, please visit www.coloradonaturalgas.com/PaymentAssistance or contact Customer Service Center at 800-720-8193 for more information.
Colorado Natural Gas (CNG) offers several payment options to avoid your service being disconnected. You may qualify for a payment plan for up to 12 months or CNG also offers a Budget Bill option. For more information, please visit www.coloradonaturalgas.com/PaymentAssistance or contact our office at 800-720-8193.
Yes. For information on payment assistance programs and to see if you qualify, visit www.coloradonaturalgas.com/PaymentAssistance or call 800-720-8193.
CNG also offers Customer Affordability Program (CAP) additional low-income bill assistance that is contingent on receiving LEAP assistance. All LEAP recipients are pre-qualified in this program and automatically assessed for eligibility. For more information visit www.coloradonaturalgas.com/PaymentAssistance.
CNG will restore your service if one of the following occurs: (1) pays in full the amount shown on the notice and any deposit and/or fees that are specifically required by CNG’s tariffs in the event service is disconnected; (2) pays any reconnection and collection charges specifically required by CNG’s tariffs, enters into a payment plan, and makes the first installment payment, unless the cause for disconnection was the customer’s breach of such an agreement; or (3) present a medical certificate issued by a Colorado-licensed physician, health care practitioner acting under a physician’s authority, or heath care practitioner licensed to prescribe and treat patients. For more information, please contact our Customer Service Center at 800-720-8193.
The amount your service was disconnected for and any amount which has since become more than 30 days past due, a collection trip charge of $43 when service was disconnected for non-payment, and a restore service charge of $43 per service call. Your account may be charged a deposit up to 90 days estimated gas usage at that address.
You will need to contact our Customer Service Center at 800-720-8193 to schedule a time for your service to be restored. Once you have paid your past due bill or entered into a payment agreement, CNG will reconnect your service within 24 hours (excluding weekends and holidays) or within 12 hours if customer pays after-hours charges and fees established in tariff.
CNG will offer the occupant of the premise the option to transfer service into their own name, without service disruption. Each person of full legal age who resides at the premise benefited from service and shall be liable for payment. If the occupant disputes, they resided at premise when debt was incurred, we will require a rental or lease agreement, utility bills, payroll stub indication occupant name and address for the period in question.
Please visit https://www.coloradonaturalgas.com/efficiency to learn about energy efficiency programs and rebates available with CNG.
Consider CNG’s Month Budget Billing Program. Have your furnace checked by a qualified service technician. Lower your thermostat at night and when you’re going to be away. Weatherize your home by caulking and weatherstripping. Insulate, insulate, insulate!
For more information about payment assistance and energy-saving tips, check out our brochure