Please review the information below before continuing to View/Pay My Bill.
YOU CAN HELP COLORADO FAMILIES KEEP WARM
You can help Colorado families stay warm this winter by donating to Energy Outreach Colorado. Your tax-deductible contribution can be added to your Colorado Natural Gas energy bill each month or you can make a one time donation payable by check or credit card. Please print out and enclose this form with your energy bill. For more information about donating or how to get assistance visit www.EnergyOutreach.org or call toll free
1-866-HEAT-HELP.
Y
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I want to donate monthly to Energy Outreach Colorado by adding this amount to my Colorado Natural Gas Energy bill:
O $30 O $20 O $10 O $5
O$_______
Please send me Energy Outreach e-mail updates.
______________________________
Email Address |
I want to make a one time donation to Energy Outreach Colorado by
Ο Check Ο Credit card
O $500 O $300 O $100 O $50 O $_____
Please charge my donation to my
O Discover O Master Card O Visa
Card# ___________________________ Exp. Date _________
Name______________________________________________
Signature___________________________________________
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HOW TO READ YOUR BILL
The Public Utilities Commission has required Colorado Natural Gas, Inc. to bill customers using a four part bill. This requirement is in anticipation of pending deregulation of natural gas industries and to be mor informative to the customer than a bill with only the amount of gas used and a price.
Part One - Distribution: This covers the cost of the system including operations, overhead costs, employee salaries, construction and transportation of the gas from where we receive the gas to your home or business.
Part Two - Commodity: This is the actual cost that we paid for the gas that was used. Colorado Natural Gas, Inc. is not allowed to add any charges to this part of the bill.
Part Three - Upstream Pipeline Charge: This cost is for the transportation of the gas from the point where we purchase the gas to our pipe system. We are not allowed to add any addtional charges to this charge.
Part Four - Facilities Charge: The Public Utilities Commission determines this charge as a fixed fee to cover a portion of the fixed cost of maintaining the entire distribution system.
Service Line: There may be a Service Line charge on the bill. This would be your cost of installing the line from the street to the house or building, or for installing an additional line from the meter at the original building to a second building such as a garage or workshop.
Demand Side Management: These charges recover costs associated with energy efficiency programs that are mandate by the State of Colorado and approved by the Public Utility Commission. For more information regarding energy savings programs call 1-877-974-7688 or visit www.excessisout.com.
The Distribution, Commodity and Upstream Pipeline Charge are based on the amount of natural gas that is actually used. In other words, the more gas that is used, the higher the amount of these charges. The less gas that is used, the lower these charges will be.
Delinquent accounts are subject to suspension, termination and possible collections as outlined by PUC regulations. Any past due account that requires a trip to the house for notification of delinquency or to disconnect service will be charged a trip fee. If your accound has become past due please contact our offices immediately to avoid this fee and possible disconnection of service. It maybe necessary to notify all interested parties regarding delinquency status.
To be set up on automatic payment or budget bill please call 303-979-7680 or 800-720-8193 and a representative can help you or visit our website at www.coloradonaturalgas.com. Written correspondence should be mailed to:
Colorado Natural Gas, Inc.
PO Box 270868
Littleton, CO 80127
When you provide a check as payment, you authorize Colorado Natural Gas, Inc. either to use information from your check to make a one-time electronic funds transfer from our account or to process the payment as a check transaction. When Colorado Natural Gas, Inc. uses information from your check to make an electronic funds transfer, funds may be withdrawn form your account as soon as the same day your payment is received. You will not receive your check back from your financial institution.
A FEW REMINDERS ABOUT NATURAL GAS SAFETY:
If you should smell gas outside:
If you should smell gas inside:
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DO NOT OPERATE ELECTRICAL SWITCHES OR THE PHONE! DO NOT SMOKE! DO NOT USE LIGHTERS, MATCHES OR ANY OTHER OPEN FLAME TO TRY TO FIND THE LEAK!
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EVACUATE THE BUILDING IMMEDIATELY!
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GO TO A NEIGHBOR'S AND CALL US IMMEDIATELY! - 24 HOURS A DAY - 7 DAYS A WEEK AT 800-720-8193 OR 303-979-7680.
If you plan on doing ANY digging:
If you are dissatisfied with your service a Colorado Natural Gas, Inc. representative will be happy to work with you on any problems you have with our company. Call 800-720-8193 or 303-979-7680 for assistance. You may also contact the Colorado Public Utilities Commission at 800-456-0858. The PUC is located at 1560 Broadway, Suite 250, Denver, CO 80202.
NEED HELP PAYING YOUR UTILITY BILL?
If you are having trouble paying your utility bills, ther are a number of agencies with funds (federal, state, private) that may be able to help low-income families or needy individuals. The Social Services Department handles LEAP (Low-Income Energy Assistance Program). Applications will be accepted through April 30th. Funds provided by the federal government and the Colorado Energy Assistance Foundation (CEAF), a non-profit organization. Call your local Social Services Department for all the details and an application form.
LEAP COUNTY PHONE NUMBERS:
Senior Resource Center (303-674-2843) helps more than just seniors in Gilpin, Clear Creek and Park counties. Western Jefferson county only helps seniors in the area.
Mountain Resource Center (303-838-7552) Jefferson and Park counties.
Aspen Mine Center (719-689-3584) helps in Cripple Creek, Divide and Teller.
