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Terms & Conditions
If you are dissatisfied with your service, a Colorado Natural Gas representative will be happy to work with you on any problems you have with our company. Call 800-720-8193 or 303-979-7680 for assistance. You may also contact the Colorado Public Utilities Commission at 800-456-0858. The PUC is located at 1560 Broadway Suite 250 Denver, Colorado 80202.
Delinquent accounts are subject to suspension, termination and possible collections as outlined by PUC regulations. Any past due account that the gas service is disconnected will be charged a trip fee. If your account has become past due please contact our offices immediately to avoid this fee and possible disconnection of service.
When you provide a check as payment, you authorize us either to use information from your check to make a one-time electronic funds transfer from your account or to process the payment as a check transaction. When we use information from your check to make an electronic fund transfer, funds may be withdrawn from your account as soon as the same day your payment is received, and you will not receive your check back from your financial institution.