General
Why choose
Colorado Natural Gas
?
We are committed to providing reliable, competitively priced gas service backed up by outstanding customer service.
Our staff has years of experience serving Colorado residents and businesses.
Why does my bill reflect “0” therms of gas consumed or “no reading”?
If the gas usage on your bill is zero, it means you did not consume any natural gas during the billing period.
If your usage says “no reading,” that means we did not receive a meter reading.
What are my payment options with
Colorado Natural Gas
?
Payment in full is due on or before the due date shown on your bill using one of the following payment options:
- Check or money order via the mail.
- Your payment may take up to seven business days to be processed.
Payment Drop Off – Pay your balance in person at:
-
Littleton, CO
Colorado Natural Gas
7810 Shaffer Pkwy
Suite 120
-
Pine Junction, CO
Colorado Natural Gas
111 Mt. Evans Blvd.
-
Cripple Creek, CO
Community Bank
101 E. Warren Ave
Please, no cash. Your payment may take up to seven business days to be processed.
Pay by phone – You may pay your gas bill automatically with a check or with Visa or MasterCard. Just call
1-303-979-7680 or 1-800-720-8193
. Your check may take up to five business days to be processed; your credit card payment may take up to two
business days.
Automatic bank draft – When you sign up for automatic bank draft, we automatically withdraw the amount due from your
financial institution on the due date shown on your bill. If the due date falls on a weekend or holiday, the withdrawal will
be completed the next business day. To sign up, call
CNG for an application 303-979-7680 inside metro Denver or 1-800-720-8193
toll-free outside Denver
, download an application to debit your bank account (25KB, PDF)
or application to charge your Visa or MasterCard, or Discover (20 KB, PDF). Fax or
mail your completed form to us at
303-979-7892
. Please include a copy of a voided check for Bank Account Debit.
CNG
reserves the right to add, change, or terminate payment options at any time.
Does
Colorado Natural Gas
need my Social Security number when I sign up?
Although we do not require you to provide your Social Security number, this information does help us expedite the processing
of your account. We do ask that you provide your assigned
CNG
account number, because that is the most effective way to
process your account and enroll you with
CNG
. The
CNG
account number is listed on your gas bill.
I’ve recently chosen automatic bank draft for automatic payment of my gas bill. How do I know when my automatic bank draft
payment will be debited from my checking account?
CNG's
bank draft payment plan automatically withdraws the amount due from your financial institution. Your account will be
debited on the due date shown on your bill unless that date is a holiday or on a weekend. In those cases, your account will
be debited the next business day.
What should I do if I want to terminate service with
CNG
?
If you move or otherwise want to terminate
service, you must give
CNG
at least 10 business days’ advance notice by phone.
The number
metro Denver is 303-979-7680; outside metro Denver the
toll-free number is 1-800-720-8193. After you make the required phone call, you
may submit a written request for termination to Colorado Natural Gas,
P.O. Box 270868
, Littleton, CO 80127.
Please note that
CNG
is not responsible for written correspondence sent to the wrong
address. If you do not notify
CNG
by telephone that you want to terminate
service,
CNG
will continue service until such notice is received. In either
case, you will be responsible for paying all charges incurred until the time of
termination.
Availability & Advantages of Natural Gas
How can I tell if natural gas is available at my home?
Call
Colorado Natural Gas at 1-303-979-7680
They'll tell you if a natural gas line runs in front of your house.
Why is natural gas better than other fuels?
Natural gas equipment is easier to maintain and repair, which means lower maintenance costs.
Most natural gas equipment lasts longer than similar electric appliances.
Natural gas is the most environmentally friendly fossil fuel.
- 83% of home buyers prefer gas heating*
- 82% prefer gas water heating*
Source: *UNCC Urban Institute Study 1999
Natural Gas Appliances
What natural gas appliances are available?
- Water heaters
- Central Cooling and Heating Systems
- Space Heaters
- Outdoor Grills
- Gas Lights
- Ranges, Ovens, Cooktops
- Dryers
- Fireplace Logs
- Pool Heaters
- Gas Generators
What are the benefits of a gas furnace?
A gas furnace heats your home with warmer air than that generated by an electric heat pump which
makes a home feel drafty. Gas furnaces are less expensive to maintain and last
about twice as long as electric heat pumps.
- Gas furnace: 125-140 Degrees
- Electric heat pumps: 90-95 Degrees
Sources: Appliance Magazine and Manufacturers Specifications Advantage Home.
What makes a gas water heater better?
A gas water heater works nearly twice as fast as an electric one, so you're less likely to run out of hot water.
Sources: Appliance Magazine and Manufacturers Specifications
What's the difference between cooking on gas vs. electric?
In a word, control. Professional chefs prefer the instant flexibility of gas cooking for exact, controlled food preparation.
Are gas clothes dryers available?
Yes. Gas clothes dryers dry clothes faster and actually treat your clothes more gently than electric dryers.
Why are gas fireplace logs so popular?
An instant, roaring fire with no logs to lug or mess to clean up is what makes gas logs a joy to own without polluting the air like a wood burning fire.
What about outdoor gaslights and gas grills?
A natural gas outdoor light provides year-round soft, natural light for beauty and security even when
the power is off. And nothing is faster and easier than cooking on an outside gas grill.
Do natural gas appliances operate when the power goes off?
With the exception of gas furnaces and clothes dryers, gas appliances keep right on working for you when the electricity is off.
Getting Service, Financing, and Billing
What if there isn't a natural gas line on my street?
Call Call
Colorado Natural Gas at 1-800-720-8193
Request that they conduct surveys in your area to see if
others want natural gas appliances. If there's enough interest, we'll install a gas main line.
Is a deposit required to get gas service?
We may require a deposit on your account depending on your credit history. Should a deposit be
required, it is refundable after one year of satisfactory payment history.
Maintenance & Service of Natural Gas Appliances
How often should I have my heating system checked?
Homeowners should have their furnace or central heating system inspected annually.
When heating systems are properly adjusted, the by-product of combustion is water vapor and
carbon dioxide -- the same things we exhale as we breathe. When a heating system
powered by a fossil fuel gets out of adjustment and the system isn't operating
properly, carbon monoxide may be produced. An annual check-up of your heating
system by a qualified professional ensures it is operating safely and
efficiently with the proper mix of fuel to air.
Does
Colorado Natural Gas
service gas appliances?
Our service department
provides repair service on gas appliances such as water heaters, ranges, dryers,
gaslights, space heaters and wall furnaces -- for a labor and materials charge.
For these and other customer service requests, please call us at
Colorado Natural Gas at 303-979-7680
Safety
What should I do if I smell gas?
Natural gas has no odor of its own, so gas companies add an odorant as a safety precaution. The
distinctive odor intentionally smells bad to immediately signal a possible gas leak.
- Don't turn on a light.
- Don't switch on anything electrical.
- Don't light a match.
- Don't use your phone.
- Alert others and leave immediately.
- Call us from your neighbor's house or another location.
- Tell us where you are so you can let us in your house when we arrive.
- Most gas leaks are small and aren't usually dangerous, but don't try to judge for yourself if a
leak is dangerous or not - call us and let us quickly locate it and repair it.
FAQ
